Terms & Conditions

Ordering

• All pre-orders must be placed online. By placing an order with us, you are expressly agreeing to the terms laid out herewith.

• We cannot be held responsible for incorrect/ incomplete information of any kind.

• Orders must be collected during your stipulated date and time slot only.

• Orders must be collected at 320 Joo Chiat Road, Singapore 427571 during your selected time slot only.

• We are not responsible for your order if you do not collect it during your selected collection date and time. Should you need to change the collection date, please contact us at least 48 hours in advance to your collection date at dicksonnasilemak@gmail.com , or send us a DM on Instagram @dicksonnasilemak. We will try our best to change to a date that works better for you if available. 

• For any enquiries, please reach out to us at dicksonnasilemak@gmail.com 


Price & Payment 

• All prices are calculated and charged in SGD

• There is a 7% GST charge.

• We do not accept cash on collection — payment must be made through our side.

• For all online orders, we accept MasterCard, VISA and American Express. 



Cancellations & Refunds

• If you wish to cancel your order, please ensure you email us at dicksonnasilemak@gmail.com at least 48 hours in advance to your self-collection date for a full refund. Should you contact us after the 48-hour window, you will not be able to receive a refund.